Privacy Policy

1. Introduction

PactAlert ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contract obligation tracking service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and company information when you create an account.
• Contract Documents: PDF and DOCX files you upload for processing.
• Payment Information: Billing details processed through our secure payment provider.

2.2 Automatically Collected Information

• Device and browser information
• IP address and approximate location
• Usage data and interaction patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process and analyze your contract documents using AI
• Send notifications about contract deadlines and obligations
• Communicate with you about your account and our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, AI processing, payment processing).
• Integrations: Third-party services you connect (e.g., Slack, Jira, Notion) to sync obligations.
• Legal Requirements: When required by law or to protect our rights.

We do not sell your personal information or contract data to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with SOC 2 compliance

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some data may be retained as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent for data processing

8. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our service.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: privacy@pactalert.com
• Address: [Company Address]